Refund Policy

1) Digital product

Chat credits are a digital product delivered to your account for use in the chat experience.

2) No refund after use

Because credits are digital and can be consumed instantly, purchases are non-refundable once:

• credits have been delivered to your account AND
• any part of the credits has been used.

3) Technical issues / Non-delivery

If credits are not delivered to your account, or a technical error prevents you from using credits you purchased, contact support. We will investigate and either:

• fix the issue and restore access/credits, or
• provide a refund if the issue cannot be resolved.

4) How to request support

Email: business@melisamiran.com

Please include:

• the email used at checkout (if applicable),
• the purchase date/time,
• a brief description of the problem.

5) Response time

We typically respond within 24–48 hours.